How do we feel about our customers? Here at United Professional:
- A Customer is the most important person ever in our office…, in person, or by mail
- A Customer is not dependent on us…we are dependent on him.
- A Customer is not an interruption of our work… he is the purpose of it. We are not doing a favor by serving him…he is doing us a favor by giving us the opportunity to do so.
- A Customer is not someone to argue or match wits with. Nobody ever won a argument with a Customer.
- A Customer is a person who brings us his wants. It is our job to handle them profitably for him and ourselves.